Order Status

Use your order number, last name, and ZIP Code to track your order.

Resending a Confirmation Email

What to do if you didn't get a confirmation email for your order.

Modify/Cancel an Order

How to make changes after an order has already been placed.

Service & Parts for Existing Products

How to get service or parts for items purchased from BBQGuys®.

Register Your BBQGuys® Products

Registration your BBQGuys® branded product is easy! Fill out our form and register your product in minutes.

What is Simple Shipping?

What is it, and do all items qualify?

Delivery Inspection

How to inspect for damages and what to do if your item arrived damaged.

Shipping Outside the Continental U.S.

Where exactly do we ship to?

Price Match Policy

What to do if you find a lower price on an identical item at a local or online retail competitor.

Details & Exclusions for Discounts & Coupon Codes

Our policy on discounts and coupon codes.

Sales Tax

Where we collect sales tax from, and how we calculate it.

Terms & Conditions of Contests & Sweepstakes

The standard Terms and Conditions of our contests.

BBQGuys Rewards Perks & Policies

The BBQGuys Rewards Program is designed to offer our loyal customers tangible benefits and valuable incentives.

How do I apply for a job at BBQGuys®?

Join the team!

Do you have a physical location?

Visit us in person!

How To Unsubscribe From Emails & SMS

Submit a Ticket

Contact one of our experts to give you personalized assistance.

Outdoor Heating

Contains any documentation pertaining to outdoor heating and fire features.

Patio Furniture

Contains any documentation pertaining to patio furniture.

Grills

This is where information specific to grills will be located.

Warranty

Contains any information pertaining to warranty situations.

Learning Center

Expert Reviews