Welcome to the Help Center
How can we help you today?
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Orders
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Order Status
Use your order number, last name, and ZIP Code to track your order.
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Resending a Confirmation Email
What to do if you didn't get a confirmation email for your order.
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Modify/Cancel an Order
How to make changes after an order has already been placed.
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Obtaining a Rebate Form
Where to find rebate forms.
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Service & Parts for Existing Products
How to get service or parts for items purchased from BBQGuys®.
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Order Shows as "Canceled"
Why your order is showing as "canceled."
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Request a Return or Exchange
Follow these steps for a smooth return or exchange.
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Register Your BBQGuys® Products
Registration your BBQGuys® branded product is easy! Fill out our form and register your product in minutes.
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Shipping & Delivery
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Pricing, Policies, & Security
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Item Pricing & Info
Details about our pricing policy.
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Price Match Policy
What to do if you find a lower price on an identical item at a local or online retail competitor.
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Details & Exclusions for Discounts & Coupon Codes
Our policy on discounts and coupon codes.
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Sales Tax
Where we collect sales tax from, and how we calculate it.
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Request a Review of Taxes on an Order
Are the taxes on your order incorrect? Contact us to get that fixed.
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Terms & Conditions of Contests & Sweepstakes
The standard Terms and Conditions of our contests.
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Rewards Accounts
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General
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Contact Forms
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Product Information
This is a repository of information on products.
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Policies and Processes
BBQGuys Policies and Processes
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Learning Center
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Expert Reviews